ANSA is the leading provider of outsourced drainage solutions to the UK insurance and claims management industries.

As part of the Independent Group, which includes Independent Inspections, Home & Comforts and Chem-Dry companies, we are able to provide national coverage from our operational hub in the North West.

Here, our vast contact centre manages more than one million calls each year, while a bespoke IT system links back office staff and our dedicated field workforce in an integrated and seamless service for our clients.

Our proprietary claims handling system allows us to allocate a single point of contact throughout the claim, with the result that our teams will always know its history and circumstances from start to finish.

This allows us to manage customers’ expectations throughout the lifecycle of any incident and to bridge the gap between the client and the public to deliver service excellence on behalf of our clients to their customers.

The ANSA service can be commissioned as a complete outsourced solution from initial claim to final settlement, or as individual functions; uniquely, each of our capabilities can be delivered on a modular basis to provide a best fit proposition for your needs.